Chat Widget

Q: Does it work if I’m not online 24/7?

Yes. The Chat Widget can collect visitor details, answer common questions, and route conversations for follow-up when you’re unavailable. You can also use AI or automations to respond instantly outside business hours.

Q: Can it capture leads and book appointments?

Yes. The Chat Widget can collect contact information, create or update CRM records, and route visitors to booking links, forms, or offers, helping turn conversations into scheduled calls or qualified leads.

The Full Scope Chat Widget lets you engage visitors the moment they land on your site. Whether someone has a quick question, wants pricing details, or is ready to book, the chat widget gives them an easy way to start a conversation without friction.

Key Benefits

Most visitors won’t fill out a form, but many will ask a question if it’s easy. The chat widget removes barriers and keeps people engaged instead of clicking away.

Capture more leads automatically

Guide visitors to the right next step

Respond instantly or asynchronously

Leverage AI for a 24/7 chat assistant

Let's Break It Down

Discover how our chat widget can transform your business.

Capture interest while it’s fresh

Most visitors leave when they can’t quickly get an answer.

The chat widget gives them an immediate way to ask questions without navigating away or filling out long forms.

This keeps people engaged on your site longer and increases the chances they actually reach out.

Flexible Options for engagement

Not every business needs the same kind of conversation.

You can choose exactly how your chat widget works, whether that’s live chat, SMS or email follow-up, social DMs, WhatsApp, or AI-powered chat.

This lets you meet customers where they’re most comfortable while keeping everything connected inside one system.

full scope chat widget flexible options for small businesses

Works even when you’re not online

The chat widget doesn’t stop working just because you step away.

You can use AI to respond to common questions, collect details, or book appointments around the clock.

Visitors still get help, and you still capture opportunities without being available 24/7.

Frequently Asked Questions

Get answers to common questions about our chat widget.

What is the Chat Widget?

The Chat Widget lets visitors start conversations with your business directly from your website. Messages flow into your Full Scope inbox so you can respond manually, automate replies, or hand conversations off to AI.

What types of chat can I use?

You can choose how visitors communicate with you, including live website chat, SMS or email follow-ups, Facebook Messenger, Instagram DMs, WhatsApp, and AI-powered chat or voice chat. You’re not locked into one option and can adjust the setup as your business evolves.

Does it work if I’m not online 24/7?

Yes. When connected with AI, the Chat Widget can collect visitor details, answer common questions, and route conversations for follow-up when you’re unavailable. It responds instantly to any and all customer inquiries - 24/7.

Can it capture leads and book appointments?

Yes. When connected with AI, the Chat Widget can collect contact information, create or update CRM records, qualify leads, and route visitors to booking links, forms, or offers. This helps turn conversations into customers without you lifting a finger.

Can I control what the chat says and does?

Absolutely. If you choose to use AI features with your chat widget, you can decide the tone, responses, rules, and handoff behavior. You can define when it should answer, ask questions, escalate to a human, or route visitors elsewhere.

Is the Chat Widget customizable?

Yes. You can customize how it looks, where it appears on your site, and which chat options are available. This makes it easy to match your branding and your preferred way of working.

What if my website is not hosted on Full Scope?

Not to worry! The Chat Widget can be embedded onto any website with a custom code generated by our system.

Is the Chat Widget included in my plan?

The Chat Widget is included in every plan. AI usage is on a pay-as-you-go basis or you can subscribe to our AI Employee plan, which includes unlimited use of AI features and free chat widget setup.

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